At this time, Swagg Station Drip Boutique does not accept returns or exchanges, ALL SALES ARE FINAL. If you received an item that was damaged or defective, please contact us at [email protected] within 3 days of delivery of your order with a picture and we will be happy to review your order for a resolution. We are not responsible for lost or damaged items caused by the shipping provider. If your item is returned to sender due to an address error , you will be responsible to pay for the re-shipment of your order.